Providing high quality customer service is a must for any business to survive.
Following up on all contacts and leads is also crucial in order to increase your sales and client base.
If I had a nickel for every time I have had to remind a new client about the importance of following up...
The truth is, life can be hectic. A typical business day can evolve around numerous telephone calls, deliveries, new orders and so on which can make following up on your days contacts rather difficult.
Add to the mix having to read and respond to email and you compound your daily stress.
Life does not have to be this stressful. There is wonderful technology available to help ease your business workload and enable you to follow up on all of your contacts.
For starters, there are excellent auto-responder programs on the market today that are not only easy to implement, but also very affordable and help you provide the type of customer service your clients want.
These autoresponders can be programmed to send more than one message or document to a contact at various time intervals. GetResponse is a wonderful autoresponder that I use myself. There are several autoresponders on the market in a range of prices that will fit nicely into your budget. Check out some of the autoresponders availalbe and see for yourself how they can benefit your business plan.
So start working IN your business, not on your business by using today's technology such as autoresponders to help make following up fast, easy and affordable.
One of the fastest ways to loose a customer or prospective client is by not following up after a telephone call, email new order, etc.
You remember the old adage; "The squeaky wheel gets the oil"... Well, your business needs to be the "squeaky wheel" so to speak. Keep you name fresh in your customer's and prospects mind and they will be more likely to contact you when they need the high quality products or services that you provide.
Something as simple as a thank you note does wonders for a company image as well as it's client base.
Don't think you have to personally handle all of your follow up correspondence yourself.
Out sourcing some of the work you currently do is not only smart, but also quite affordable.
One of the services many of my clients use is that of mass mailings. After uploading my client's database to my web service, all my client need do is email or phone me with their request. Something as basic as a postcard is often all that is necessary to keep in touch with their database of existing customers as well as new leads and prospects.
By staying in touch with your "Sphere of Influence" you will increase referrals, sell more products and services as well as improve your company image.
Notify your customers and prospects about something new or different in your business. If you aren't currently offering any promotions or sales, use the time of year as a reason for your mailing.
So, start incorporating into your daily business practices the following:
1. Follow up on all telephone calls from prospective clients with a short thank you note or postcard.
2. Follow up on all email contacts with autoresponders.
3. Mail to your entire database of customers (your "Sphere of Influence") every 4 to 6 weeks.
4. Mail to your prospective clients every 4 to 6 weeks.
Try these simply steps for yourself. Keep in touch with your "Sphere of Influence" and follow up on all your business contacts.
Become the "Squeaky Wheel" and watch your business skyrocket!
Judith A. Wentzel - Image smarter marketing specialist providing image smarter web site design, marketing & business services. Assisting realtors & small business owners with their business and marketing needs since 1993. http://www.imagesmartermarketing.com http://www.imagesmartermarketing.com http://www.imagesmartermarketing.com
bmw rental chicago Westchester .. Lockport Chicago limo O’HareOutsourcing is the strategic use of outside resources to perform... Read More
Data. Most people think it is a term relegated to... Read More
If you run a pressure washing company in a rural... Read More
If you run a pressure washing business it is a... Read More
Under the Securities Act of 1933, any offer to sell... Read More
How often has someone thought of starting a business based... Read More
We all know how glorious those first warm days of... Read More
How do you find the best business partners?Finding a good... Read More
IntroductionIt is widely recognised that Email and the Internet is... Read More
Congratulations, you are starting a small business! You are taking... Read More
When the recent Games of the XXVIII Olympiad came to... Read More
You've probably heard the statistic that 95% of small businesses... Read More
The success of your business is critically dependent on how... Read More
When pressure washing heavy equipment each piece of equipment has... Read More
In this series of articles I'm going to show you... Read More
We were more than excited. Our women's doubles tennis team... Read More
Mobile detailers will find themselves with lots of competition even... Read More
"So what?" is a lovely question.It can lead to a... Read More
The Federal Trade Commission is assisting competitor to cheat and... Read More
Starting and managing a small business is no fun chore,... Read More
The American system of business management has been admired and... Read More
I started working with another new client last week. He... Read More
For many small businesses, the "S" corporation is the business... Read More
What could Seinfeld possibly have to do with marketing a... Read More
Which questions do you need to ask to even get... Read More
Belleville rental limo ..I love lists. I make them for everything. And I'm... Read More
Are you thinking of starting a small pressure washer business... Read More
A Private Investigator is a professional trained in the art... Read More
The air in my client's office nearly crackled with her... Read More
The choice of financing is an important determinant of whether... Read More
We all know how glorious those first warm days of... Read More
Remember the training programs, seminars, and workshops you had to... Read More
Summer is a time for the outdoors, for that well-deserved... Read More
Washing the exterior of a truck. Sounds easy right? Well,... Read More
As you reflect on this year and prepare for next... Read More
CARD SHARK7 Card Tricks That Improve Your Personal Networking PowerThe... Read More
Time. As a small business owner, it's the commodity you... Read More
Hew Hampshire car wash market. Well we have visited every... Read More
The revenue history is a vital piece of your power... Read More
I started working with another new client last week. He... Read More
Franchising Directory Sites-Paid Advertising, Lead Generation for FranchisingFranchising Directory Sites... Read More
Until the day I learned to play chess I loved... Read More
Due to the over regulation in the Franchising Industry and... Read More
So it's time to invest some finances into advertising your... Read More
Thankfully, most of us will never find out. That is... Read More
Washing manufactured homes, mobile homes, can be a lucrative and... Read More
Whether your target audience is in your neighborhood or across... Read More
Many people ask how many graphs or charts they should... Read More
What are the 5 best ways to gain new contacts?There... Read More
This is the tale of two business plans with very... Read More
Small Business |