Providing high quality customer service is a must for any business to survive.
Following up on all contacts and leads is also crucial in order to increase your sales and client base.
If I had a nickel for every time I have had to remind a new client about the importance of following up...
The truth is, life can be hectic. A typical business day can evolve around numerous telephone calls, deliveries, new orders and so on which can make following up on your days contacts rather difficult.
Add to the mix having to read and respond to email and you compound your daily stress.
Life does not have to be this stressful. There is wonderful technology available to help ease your business workload and enable you to follow up on all of your contacts.
For starters, there are excellent auto-responder programs on the market today that are not only easy to implement, but also very affordable and help you provide the type of customer service your clients want.
These autoresponders can be programmed to send more than one message or document to a contact at various time intervals. GetResponse is a wonderful autoresponder that I use myself. There are several autoresponders on the market in a range of prices that will fit nicely into your budget. Check out some of the autoresponders availalbe and see for yourself how they can benefit your business plan.
So start working IN your business, not on your business by using today's technology such as autoresponders to help make following up fast, easy and affordable.
One of the fastest ways to loose a customer or prospective client is by not following up after a telephone call, email new order, etc.
You remember the old adage; "The squeaky wheel gets the oil"... Well, your business needs to be the "squeaky wheel" so to speak. Keep you name fresh in your customer's and prospects mind and they will be more likely to contact you when they need the high quality products or services that you provide.
Something as simple as a thank you note does wonders for a company image as well as it's client base.
Don't think you have to personally handle all of your follow up correspondence yourself.
Out sourcing some of the work you currently do is not only smart, but also quite affordable.
One of the services many of my clients use is that of mass mailings. After uploading my client's database to my web service, all my client need do is email or phone me with their request. Something as basic as a postcard is often all that is necessary to keep in touch with their database of existing customers as well as new leads and prospects.
By staying in touch with your "Sphere of Influence" you will increase referrals, sell more products and services as well as improve your company image.
Notify your customers and prospects about something new or different in your business. If you aren't currently offering any promotions or sales, use the time of year as a reason for your mailing.
So, start incorporating into your daily business practices the following:
1. Follow up on all telephone calls from prospective clients with a short thank you note or postcard.
2. Follow up on all email contacts with autoresponders.
3. Mail to your entire database of customers (your "Sphere of Influence") every 4 to 6 weeks.
4. Mail to your prospective clients every 4 to 6 weeks.
Try these simply steps for yourself. Keep in touch with your "Sphere of Influence" and follow up on all your business contacts.
Become the "Squeaky Wheel" and watch your business skyrocket!
Judith A. Wentzel - Image smarter marketing specialist providing image smarter web site design, marketing & business services. Assisting realtors & small business owners with their business and marketing needs since 1993. http://www.imagesmartermarketing.com http://www.imagesmartermarketing.com http://www.imagesmartermarketing.com
shuttle from O'Hare Bingham .. Lockport Chicago limo O’HareEvery employee would like to earn as high a salary... Read More
Most new small businesses won't be in business this time... Read More
In today's economic climate, the first priority for the small... Read More
Completion not Perfection Five Keys To Doubling Your Productivity and... Read More
So it's time to invest some finances into advertising your... Read More
Work smarter, not harderWhat is one of the best ways... Read More
Everyone is talking about small businesses. In 1993, when it... Read More
As stability emerges in the Middle East there will be... Read More
Microfiber cleaning towels have been around for about ten years... Read More
IntroductionIt is widely recognised that Email and the Internet is... Read More
Each day we hear of companies entering the franchising industry.... Read More
You're pretty proud of yourself! After all, only four months... Read More
The reason we Franchisors call it an exclusive territory is... Read More
If you are looking for a way to own your... Read More
When starting a business, you have to determine the method... Read More
-- Beyond Cold Calling, "Warm" Calling and Sending E-mails --Many... Read More
Here are seven ways for owners of small businesses to... Read More
We all know that a building has to have a... Read More
One of the primary concerns all small businesses have is... Read More
Auto Detailing: Maintaining A Commercial Carpet ExtractorYou should drain your... Read More
For really tough boat hull cleaning you will need to... Read More
According to the American Society for Aesthetic Plastic Surgery, since... Read More
"So what?" is a lovely question.It can lead to a... Read More
Attorneys and Lawyers are ruining the franchise industry. It is... Read More
When deciding to host a fundraiser for your company or... Read More
Mishawaka limo O'Hare ..Starting and managing a small business is no fun chore,... Read More
Summer is a time for the outdoors, for that well-deserved... Read More
No, I'm not talking about gambling or dairy cows ?... Read More
What kinds of things effect mobile service businesses P and... Read More
What is the Big Race all about when it comes... Read More
Q: I will be retiring this year at age 60... Read More
Many physical therapists in private practice have the appearance of... Read More
There are many little details that go into making sure... Read More
Setting priorities in your business? Your first job is to... Read More
THE PSYCHOLOGY OF PRICINGIn case you hadn't noticed, people can... Read More
Pity parties are nothing new. In fact, we do it... Read More
One of the greatest pitfalls in e-commerce is Field of... Read More
No matter what kind of small business you have, you... Read More
As stability emerges in the Middle East there will be... Read More
The less a business pays for goods and services the... Read More
Last summer the FTC put forth a report and then... Read More
Don't let your customer satisfaction research initiative collect dust on... Read More
Think of all of your business ideas as tiny seeds... Read More
Where do you find the right people for a business... Read More
Whether your target audience is in your neighborhood or across... Read More
It's obvious when a small business has accepted the fact... Read More
A Mattress Cleaning Business might be just for you if... Read More
So what exactly is a "Small Business Lone Ranger?" A... Read More
Concrete Roof Tile Business: During the 2004 summer season, storms... Read More
In the heavy equipment cleaning business you can make good... Read More
Small Business |