Home
>
Small Business
>
(P)Refer to Grow Your Business

(P)Refer to Grow Your Business

(Although this article is geared towards small business owners, the information is just as applicable to a similar personal situation, only the action is slightly different.)

Here is the scenario. You have begun your day at work. Your day is planned ahead, with the big challenges first. You want to finish these up, get them out of the way and take a little time off this afternoon for yourself. You deserve and need it to stay your best for your family, yourself and your customers.

Just as you get into your first task of the morning, the phone rings. "I need help right now!" It's Joe Blow, your most troublesome customer (friend).

For the last six months, Joe has been coming to you with his problems (never challenges or opportunities) expecting you to drop everything and help him. From the very beginning you realized it was probably a mistake to have taken Joe on as a customer. No matter how much you charge Joe for your services, Joe will never be satisfied, and you will never make a profit.

Joe, and customers like him, seem to have an innate ability to attract problems as honey does bees. Of course he blames everyone else, waits until the last minute, and calls you to bail him out.

What do you do?

Don't. By fulfilling Joe's needs for instant gratification, and allowing him to create a habit of calling you instead of installing disciplines of his own you are hurting not only him, but you as well.

Don't bail him out. Be honest with him, and yourself. Refer him to someone who can help him if necessary. Try this: "Joe, although I appreciate your business, in my opinion my company is not serving you in the manner you require, and this is not a good fit for both of us. With your permission, I am going to refer you to a company that I believe will be a much better match for your needs."

You should have a list of at least 100 people of every profession to whom you refer business and expect them to return the favor. You haven't done that? Refer Joe to an organizational, or business coach. Refer him to a competitor. Let them have him. You get rid of him and saddle them at the same time! Seriously though, you need to keep your priorities in line and in focus. Customers like Joe, no matter how well they pay, are seldom profitable when you factor in time, actual costs and energy consumed.

Focus on the customers or clients you want to attract, and make sure you have room in your business when they do show up. They always do.

Your Coach and online friend,

Miami

Helping others find their path - and stay on it.
www.creativemasterminds.com

Quotation of the Week

Be careful the environment you choose for it will shape you; be careful the friends you choose for you will become like them.

W. Clement Stone

About The Author

Miami Phillips is an ANSIR Certified Personal Coach and the founder of Creative MasterMinds who believes personal growth is an essential ingredient to being happy and contributing to this world. While his main focus is affordable personal and business coaching, he also offers motivational teleclasses, ebooks, reading recommendations and much more. To find out more visit his site at www.creativemasterminds.com or send him an email at www.creativemasterminds.com

non-toxic cleaning company Winnetka ..

In The News:

Researchers are now showing us that old smartphones as data centers could be the next big thing in sustainable tech.

Scientists have created micro-robots for sinus infection treatment that can enter the nasal cavity, eliminate bacteria directly at the source, and exit without harming surrounding tissue.

Let's examine how your data is collected in everyday life, who is buying and selling it, what happens to it afterward, and, most importantly, what you can do to protect yourself.

Researchers at the University of Sheffield in the U.K. developed small robots called "Pipebots" that can travel inside water pipes to find and potentially repair leaks, all without any excavation.

A groundbreaking new study has uncovered disturbing AI blackmail behavior that many people are unaware of yet.

Four teams of autonomous humanoid robots competed in China's first AI soccer tournament, demonstrating advanced capabilities in ball detection and independent decision-making.

The ID. Buzz autonomous van features self-driving technology with 13 cameras, nine LiDAR units and five radars after Volkswagen partnered with Hamburg and Uber for 2026 deployments.

Social Security phishing scams use urgency and impersonation to steal personal data. Learn how to spot fake SSA emails and implement 10 protective measures.

French startup Pazzi Robotics created an AI-powered pizza robot that made pies in under five minutes without human help, but it closed in 2022 despite patents and expert partnerships.

Reclaim your time from big tech with effective screen time reduction strategies for iPhone and Android, featuring steps to limit app usage and create phone-free zones.

Amazon Prime Day shoppers face threats from 120,000-plus scam websites as cybercriminals prepare phishing traps and malware ahead of the July sales event.

Fox News' AI Newsletter brings you the latest on this rapidly evolving technology.

The AEON humanoid robot tackles labor challenges with Nvidia AI, Microsoft Azure cloud and advanced spatial awareness, working alongside industry leaders Schaeffler and Pilatus.

Google's Ask Photos feature brings AI-powered searches to your photo library, letting you find memories with natural language queries while maintaining privacy controls.

The return of blue book exams emerges as universities fight widespread AI academic dishonesty and educators debate whether to ban AI tools or teach responsible usage.

Signs your phone might be hacked include strange behavior, unauthorized texts, battery drain and pop-ups, while protection involves updating software and avoiding public Wi-Fi.

Tokyo startup H2L has launched Capsule Interface technology enabling full-body robot control with muscle sensors, offering immersive remote operation.

The A.I. industry seems set for growing pains as Big Tech companies scramble for solutions to the medium's unprecedented strain on the power grid.

Fourth of July fireworks cause a 60% spike in lost pets, but GPS trackers and AI photo-matching services like Love Lost can help reunite missing dogs with their families.

Protect yourself from jugging, the rising crime by which thieves monitor ATM users and follow them to steal cash, with six practical safety tips to stay alert and secure.

U.S. airlines like Delta, American and United are selling your domestic flight records to government agencies through the little-known Travel Intelligence Program.

Autonomous robots from Uber Eats are rolling out across U.S. cities, featuring LIDAR sensors, secure compartments and all-weather operation for food and grocery delivery.

Costco has expanded into EV infrastructure with new ultra-fast charging stations that can charge most electric vehicles to 80% in 20-60 minutes while shoppers browse the warehouse.

The new Gemini Robotics On-Device AI allows robots to perform complex tasks without internet, offering enhanced privacy, reliability and adaptability for real-world use.

Protect yourself from Amazon phishing scams by spotting red flags like suspicious sender addresses and spelling errors while using Amazon's Message Center to verify communications.

(P)Refer to Grow Your Business

Small Business