Home
>
Software
>
HelpDesk & Asset Management Software - Choosing The Right One

HelpDesk & Asset Management Software - Choosing The Right One

If you are to buy a HelpDesk & Asset Management software, see the following checklist before you decide on one.

Comprehensive Help Desk Functionality

A good Help Desk product can dramatically rise the productivity of the Help Desk Personnel (which in turn will rise the organisation's productivity as a whole). Computer users can be made to submit their requests by mail, phone or through the web interface provided by the product. These requests gathered centrally will be attended to by technicians (who already are automatically notified about the request). Adding memos/notes to the requests & viewing the history of Requests can help too.

Buildable Knowledge Base (KB)

Even before a complaint is registered, Users can be made to search a prebuilt KB which will result in time savings for the Help Desk Personnel. The KB will also result in increasing the first call resolutions. The Help Desk personnel should be able to add on to, edit & delete from the existing KB.

Asset Managenment

What is considered here as an organisation's Assets are typical hardware components like PCs, Printers, Scanners etc & Licensed Software like MS Office, Adobe Photoshop etc. The product should allow these assets to be well tracked & their records to be maintained - from their purchase till end-of-life. It should also allow easy software license tracking which will contribute to a significant cost saving for the organisation.

Contracts (AMCs) Management

Most hardware components in an IT organisation come under some Annual Maintenance Plan. The product you choose should allow you to create & maintain various AMCs with the various vendors. If the product reminds you days before a contract ends (say, through an auto-generated email), it will be an added advantage.

Purchasing

Your IT department is constantly in need of spendable Hardware (floppies, CDs, printer ribbons, printers, PCs etc) and software. All these needs will be typically taken care by a separate Purchase Department. Seamless tracking between the two departments is an essentiality which will result in getting the required needs on schedule & their optimal use. Also, see whether the product you choose lets you mail the Purchase Orders to Vendors & track them too.

Out-of-the-box

The product installation should go on like a breeze. Moreover, it should be put into operation with nil to minimum initial configuration & all the features should be inbuilt with no extra development effort.

User friendly UI

The product you are looking at should have a very user friendly client interface as it'll be used by all employees in your organisation. The UI should be simple & at the same time offer easy-to-use features. If the product is web enabled, it'll make things much more easier - any user can login from anywhere using just a browser.

Pricing & Licensing

Most Help Desk products in the market are prohibitively costly with many hidden costs associated with them. Coupled with this, the products' licensing models can be tedious to understand & implement. Make sure the product you choose offers affordable pricing with an easy licensing model.

AdventNet's ServiceDesk Plus offers to solve all the above & has much more to offer. The product is available at a very affordable price starting from $495 & there's a Free Edition too that can manage 25 Workstations. For further information, mail to sales@adventnet.com or visit http://www.servicedeskplus.com

Natarajan Aravind
Market Analyst
AdventNet,Inc.
http://www.servicedeskplus.com

cheapest limo Akin .. Lockport Chicago limo O’Hare

In The News:

Tech expert Kurt “CyberGuy" Knutsson says using outdated computers and software leaves them vulnerable to security risks and malware.

Tech expert Kurt “CyberGuy" Knutsson reveals how WalkON enhances walking and jogging with sensors and artificial tendons.

Old-fashioned check fraud is back in style, quintupling over the past year. Here are a few low-tech, practical means of protecting yourself.

Tech expert Kurt “CyberGuy" Knutsson discusses how 600,000-plus records, including checks and property data, were left exposed online by an information service provider.

That weird text from a friend may actually be from a hacker. Kurt “CyberGuy" Knutsson tells you what signs to look out for.

Scammers can wreak havoc on your life just by having your phone number. Kurt "CyberGuy" Knutsson addresses how to avoid becoming a victim.

PongBot is an artificial intelligence-powered tennis robot and a smart training partner available to play 24 hours a day, seven days a week.

Kurt "CyberGuy" Knutsson explains how to update your iPhone to add Apple Intelligence, which he says can transform your interactions with your phone.

University scientists have trained a robotic surgical system to do work with the skill of human doctors, possibly transforming the future of surgeries.

As more companies implement artificial intelligence for daily tasks, some industry leaders are working to push back against certain aspects of the technology.

Tech expert Kurt “CyberGuy" Knutsson says the Batagaika crater in Siberia expands 35 million cubic feet yearly due to thawing.

While fewer than 30% of farmers reportedly use emerging technologies like artificial intelligence, experts believe AI could help producers and farmers make food quicker and more efficiently.

Amazon becomes a prime target of scammers during the holiday shopping season trying to steal Social Security numbers, bank information and Amazon credentials.

Spammers have found a way to target Spotify playlists and podcasts to push pirated software, cheat codes for games and spam links and malware sites.

Sharing information online like your vacation plans and relationship status can make you a target for scammers; here's what to avoid posting to keep yourself safe.

Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.

Kurt "CyberGuy" Knutsson explores six sneaky holiday season gift card tricks, providing tips on how to outsmart scammers trying to rip you off.

Apple Watch's Translate app gives you your own personal interpreter, allowing you to have live two-way conversations in up to 20 different languages.

With kids facing a seemingly increasing amount of threats from creeps on the internet, here's how you can respectfully ask people not to post photos of your children on social media.

Tech expert Kurt “CyberGuy" Knutsson reveals how to regain your Facebook access if you get hacked or locked out.

Kurt “CyberGuy" Knutsson explains how to safeguard retirement accounts from cyber threats with a VPN: encryption, anonymity, secure access.

I’m going to Europe soon, and planning my trip was a breeze. Yes, really! AI did a big chunk of the work for me — and it can help you plan your next getaway, too.

Tech expert Kurt “CyberGuy" Knutsson says North Korean hackers hide malware in macOS apps, bypassing Mac security checks.

Kurt “CyberGuy" Knutsson reveals how iPhone’s new Automatic Mic Mode adjusts settings for optimal call quality automatically.

Jeff Hancock, an expert on AI and misinformation, has been accused of fabricating an expert declaration by citing a study that was allegedly made up by AI.