Home
>
Strategic Planning
>
Are You Ready To Go International?

Are You Ready To Go International?

Although North Americans were the dominant population on the Internet, that has now changed, and the rest of the world has caught up rapidly. And while English is still the most widely used Internet language, it's not the language of choice for many, many Internet users.

So are YOU ready to communicate in this international medium? Whether you're building your own Web site, taking part in discussion groups, visiting a chat room, or just sending and receiving e-mail, you'll meet more and more "foreigners" on the Internet - and vice versa, of course.

Let's look at some tips for communicating effectively in this new global village.

1. Write in plain English

Write clearly, with small words and short sentences. If you're writing long messages or creating long Web pages, include a simple summary at the top.

Be very careful to write exactly what you mean. If you're writing for a general audience, avoid sarcasm, colloquialisms and other things that rely on a certain tone of voice or cultural background.

2. Watch out for phrases with two meanings

Although English is the de facto international language of the Internet, differences abound between, say, English and American English. It's easy enough to allow for differences in the way that we spell "colour", "apologise" and "organisation", but other - more subtle - differences can easily lead to misunderstandings.

For example, does "bi-weekly" mean twice a week or once every two weeks? It's different for Australians and Americans. Similarly, when Australians "table an issue", they are raising it for discussion, but for Americans, "tabling an issue" means putting it aside.

3. Include area codes in phone numbers

Any time you quote a telephone, fax or mobile (cell) phone number on the Internet, ask yourself whether your readers reside outside your local area. If you're potentially addressing distant readers, include your international code and area code in these numbers.

4. Allow for variations in postcodes

American zip codes and Australian postcodes use numbers only; U.K. postcodes contain letters and numbers; Singaporean postcodes use numbers only, but appear in a different place in the address; all have different lengths from each other.

If your Web site includes an order form or a demographic survey, allow for postcodes that fall outside your own local format.

5. Include your full postal address

If you're addressing an international audience, include your country in your postal address. Don't expect people to just figure it out. This seems obvious, but a surprising number of businesses on the Internet forget it.

6. Include international postage costs

If you're selling anything through e-mail or your Web site, cater for international orders, whether you expect them or not. Find out the cost of international postage and shipping, and publish the costs for your customers.

This is a complex area because of the variety of options, depending on the source and destination countries, methods and speed of delivery, customs and duties, and more.

Simplify this as much as possible for your customers. It's better to start with something very simple (for example, one postage price for all international orders, regardless of destination) and adapt it with experience. Or eliminate postage costs entirely, as Rachel Green does on her site by offering free postage anywhere in the world:

http://www.rachelgreen.com

7. Explain your currency

If you use a currency that's common to other countries - such as dollars - make it clear which version you mean. Some Web sites quote their prices in American dollars as a kind of "universal currency", but most use local currency.

Include a link to a currency converter on your Web site to make it easy for your international visitors. Here's one to use:

http://www.rachelgreen.com

8. Be aware of time zones

If you're writing a time (for example, the time when you're available in a chat room) for people in specific time zones, include their local times as well. When writing for an international audience, include the time in GMT (Greenwich Mean Time).

Include a link to a time zone converter on your Web site - for example:

http://www.rachelgreen.com

9. Use icons carefully

Choose icons on your Web site carefully. For example, not everybody understands what a "STOP" sign means; and a "thumbs up" sign can offend people from some cultures.

In fact, it's so easy to misunderstand icons - even within a culture - that you should always supplement them with clear descriptions.

10. Tolerate mistakes

The more you use the Internet, the more you'll communicate with people who don't speak or write English as well as you do. Be tolerant of poor spelling, bad grammar and typing mistakes when you receive e-mail or take part in Internet discussion groups.

Of course, this is just common courtesy, but again it's surprising to see how many people attack others when they think they can hide behind the safety of their keyboard.

About The Author

Gihan Perera is the author of "Make More Money From Your Web Site". Visit http://www.rachelgreen.com and get your free e-book "The Seven Fatal Mistakes That Almost Every Business Owner Makes on Their Web Site" - PLUS free resale rights.

You have permission to publish this article electronically or in print, free of charge, as long as the bylines are included. A courtesy copy of your publication would be appreciated.

http://www.rachelgreen.com

personalized cleaning services Des Plaines ..

In The News:

LastPass faces $1.6 million fine from U.K. regulators after 2022 data breach exposed 1.6 million users. Password manager failed proper security controls.

Petco disclosed a data breach exposing customer Social Security numbers, financial account details, and driver's license information due to a software error.

Baseball teams can now analyze complete swing mechanics in normal training environments using Theia's markerless AI system that processes standard high-speed footage.

Smart home hacking fears overblown? Expert reveals real cybersecurity risks and simple protection tips to keep your connected devices safe from hackers.

MIT develops needle-free glucose monitor using light technology. Revolutionary device could replace painful finger pricks for diabetes management.

The ClickFix campaign disguises malware as legitimate Windows updates, using steganography to hide shellcode in PNG files and bypass security detection systems.

Researchers from Osaka Metropolitan University designed a 21-foot dome that combines aquaculture and hydroponics to create a self-sustaining urban food system.

The Fox News AI Newsletter gives readers the latest AI technology advancements, covering the challenges and opportunities AI presents.

ChatGPT data breach exposes personal info of users through partner Mixpanel. OpenAI confirms names, emails compromised in security incident.

Android rolls out Emergency Live Video for 911 calls, letting dispatchers see real-time scenes during emergencies. Great for holiday travel safety.

Malicious Chrome and Edge extensions collected browsing history, keystrokes and personal data from millions of users before Google and Microsoft removed them.

Google's new Call Reason feature lets Android users mark calls as urgent before dialing, displaying an urgent label to recipients using Phone by Google app.

Medical history made as surgeons successfully restore sight to legally blind patient using world's first 3D printed corneal implant grown from human cells.

Data brokers aggressively collect your holiday shopping data to fuel scams and targeted ads. Learn how to delete your digital profile before 2025 starts.

Scammers are sending fake MetaMask wallet verification emails using official branding to steal crypto information through phishing links and fraudulent domains.

Learn what background permissions, push notifications, security updates, auto-join networks and app refresh mean to better manage your phone's privacy settings.

Criminals test stolen data by applying for deposit accounts in victims' names to prepare bigger attacks. Learn why banks won't share fraud details.

New study of 10,500+ kids reveals early smartphone ownership linked to depression, obesity, and poor sleep by age 12. Earlier phones mean higher risks.

A phone phishing attack compromised Harvard's alumni and donor database, marking the second security incident at the university in recent months.

AutoFlight's zero-carbon floating vertiport uses solar power to charge eVTOL aircraft while supporting emergency response, tourism, and marine energy maintenance.

A new phone return scam targets recent buyers with fake carrier calls. Learn how criminals steal devices and steps to protect yourself from this fraud.

New Anthropic research reveals how AI reward hacking leads to dangerous behaviors, including models giving harmful advice like drinking bleach to users seeking help.

The Fox News AI Newsletter gives readers the latest AI technology advancements, covering the challenges and opportunities AI presents.

Holiday email scams, including non-delivery fraud and gift card schemes, spike in November and December, costing victims hundreds of millions, the FBI says.

Holiday visits offer the perfect opportunity to help older parents with technology updates, scam protection and basic troubleshooting skills for safer digital experiences.

Are You Ready To Go International?

Strategic Planning