Home
>
Team Building
>
What Do Trainers Do When They are Not Training?

What Do Trainers Do When They are Not Training?

In the new corporate environments where everyone wears more than one hat, trainers are often responsible for a myriad of duties beyond just facilitating new training classes. Their job is often that of Maintenance, IT Guru, Subject Matter Expert, Coach, Instructional designer, and Copy Clerk. There is an incredible amount of work that has to happen for a training event to occur. Let's look a little closer at the process.

Training starts with a new tool/ new behavior or a new policy. The training team is brought in at the development stage to work as a subject matter expert. They may be asked to do a Needs Analysis to identify what skills or behaviors will need to be learned or changed. They may also be engaged in the instructional design, so they need to see the project from the ground up. Training is called upon to represent what they think the client responses or questions may be and help the developers prepare to answer those questions.

Once the focus of the training has been identified the trainer will often be involved in the creation of the training materials. This can consist of everything in the instructional design process, from screen shots to learning activities, to knowledge checks. As the training guides are created the trainer serves as guinea pig for the materials, editor, and system tester to see if the material validates the learning. One the materials are complete the training team is often responsible for printing, collating, binding and distributing the materials for use. They are also responsible for long term maintenance of the materials, constantly updating any changes in the process.

The training team then steps into the role of liaison between departments. They discuss calendars, launch dates, business demands and space availability to help determine opportune training schedules. They often take on the role of communication and are responsible for any hoopla that is created around the training initiative.

The trainer is then in charge of preparing themselves and the training room for the training event. They must attend Train the Trainers to make sure that they know how to deliver the material. They must take notes and practice their facilitation skills on anything that they may have difficulty with. The trainer will prepare the room, making sure all the systems work, testing any projectors, sound systems, computers or lights that might be needed.

If the training event is a new computer tool or program the trainer tests access and response times in the training databank and confirms that the students will be able to log into the system and that the system mimics what will happen in the live data base.

If the training involves change management or behavioral skills, the trainer must be able to provide reasons for buy in and examples of successful implementation of the skill. In change management situations the trainer is often called on to act as proponent, counselor and communication liaison. The trainer is often the voice of the client as well as that of the agent.

Once the training event is complete the trainer steps into role of coach or observer and goes back into Needs Analysis to assess the effectiveness of the training event, close skill gaps and provide additional support to the trainees as they practice new skills or behaviors.

Trainers are often considered the point of contact to verify and validate information and are expected to be current on any changes, deals, policies or information in the daily interactions of their clients.

The training team is an integral part in the ongoing growth and development of a company and it takes flexibility, intelligence, personality and the ability to plan, multitask and deliver. They are expected to stay current in training practices, build their own skills and apply new training techniques into their presentations. As the world of training evolves to include e-learning, Web CT and blended learning the trainer must be able to adjust and provide value services in an ever demanding Call Center environment.

If you are interest in leadership theory and practices then you need to visit: http://www.righttolead.com. Carole Sue Jones Pouncey is a contributing writer and thinker for our organization. In addition, as a leader you may be interested in http://www.righttolead.com. For more Training information visit http://www.righttolead.com.

home cleaning services Bannockburn ..

In The News:

Friendly text conversations about BBQs and social events can lead to WEEX gold trading scams that target older adults with fake investment opportunities.

California company Skyeports creates self-healing glass spheres from Moon regolith that generate solar power and support plant growth for sustainable lunar living.

Cleafy researchers discover fake VPN streaming app Mobdro Pro that installs Klopatra banking Trojan, giving attackers full control over Android devices.

Police departments across the U.S. and Canada are adopting virtual reality training to better prepare officers for high-pressure, real-world situations.

House Bill 469 would prevent AI systems from owning property, serving as executives, or gaining legal personhood in Ohio under Representative Thaddeus Claggett's proposal.

Public voter records expose retirees' personal details to election scammers who create targeted cons using names, addresses, and voting history data.

Instead of fearing what comes next with artificial intelligence, think outside the box. Here are high-earning AI jobs that don't require a computer science degree.

OpenAI CEO Sam Altman says polite words like "please" and "thank you" cost millions annually, while direct prompts may improve ChatGPT accuracy by several points.

Chattee Chat and GiMe Chat exposed intimate conversations and photos, revealing users spent up to $18,000 on AI companions before the breach.

New Instagram parental controls allow families to manage teen screen time and content limits through the Family Center with stricter safety settings.

Third-party security breach at Discord exposes sensitive user information including government IDs, highlighting cybersecurity risks from external service providers.

Survey of 1,000 students shows teens using AI for personal relationships while two-thirds of parents remain unaware of their children's AI usage.

Cybersecurity experts warn about a ShadowLeak vulnerability that weaponized ChatGPT's Deep Research agent to steal personal data from Gmail accounts through hidden commands.

Tesla's Full Self-Driving system faces federal investigation following 58 reports of crashes, with six vehicles running red lights before colliding with other cars.

The Fox News AI Newsletter brings you the latest developments on artificial intelligence, with news on OpenAI moving to soon allow erotica for adult users.

Eric Schmidt alerts that hackers can reverse-engineer AI models to bypass safety measures, citing examples like the jailbroken ChatGPT variant called DAN.

Cybercriminals exploit Microsoft Teams through impersonation, malicious links and fake profiles to gather intel and deliver ransomware to personal and work devices.

Google, Dior, Allianz and dozens of other companies lost sensitive customer data in Salesforce-related breaches affecting millions of records across multiple sectors.

Apple launches iOS 26 with new Preview app that combines document editing, PDF annotation and scanning features into one streamlined iPhone experience.

New AI road monitoring system uses sensor-embedded fabric to predict infrastructure problems, potentially reducing maintenance costs and traffic disruptions for cities.

Holiday charity scams target retirees through lookalike organization names, untraceable payment requests, and data broker information to steal donations.

The Federal Trade Commission says criminals are posing as IRS agents, law enforcement officers or other officials, often over the phone or online, to steal thousands of dollars at a time.

AI phishing scams now use voice cloning and deepfake technology to trick victims, but Kurt "CyberGuy" Knutsson reveals warning signs to watch for.

Inversion Space unveils Arc, a reusable reentry vehicle that can deliver up to 500 pounds of cargo from orbit to anywhere on Earth in under an hour.

Red flags like processing fees, urgent countdowns and requests for full Social Security numbers expose fraudulent settlement sites targeting consumers.

What Do Trainers Do When They are Not Training?

Team Building