Home
>
Team Building
>
Whats Your REAL problem??

Whats Your REAL problem??

When was the last time you spent excessive time and money solving a problem only to discover the problem you thought you had wasn't really the problem at all?

Recognizing the real problem is crucial to any problem-solving venture. John Dewey said, "A problem is half solved if it is properly stated." Below are two simple tools that can help you figure out the real problem behind the problem. One tool, ask "Why" questions and a second tool, "change the Action Verb."

Ask Why?

Simply ask the question, Why? A man bought a pair of tan suede leather shoes. About a week after he bought the shoes, he was in the grocery store reaching to a top shelf for a container of cooking oil. Unfortunately, the screw-top of the oil bottle was loose and when tipped a big, fat drop of oil fell right on the suede of the man's shoes. There, smack in the middle of the tan suede was a dark circle of oil about the size of a quarter. The man was beside himself because his new shoes were ruined. Before he tossed the pair, however, he would try to remove the stain. He tried dishwashing and dishwasher soap, bath soap, laundry detergent, baking soda as well as various blends. The stain would not budge. The question, "Why do you want the stain out?" was asked. Ah, suddenly there were new possibilities. The reality was that the stain itself was not a problem. The fact that the shoes were not a consistent color was the problem. "How to make the shoes a consistent color" deserved attention. Quickly, there was an idea to put oil on the rest of the suede so the shoes would be one consistent color. Oil made especially for shoes was purchased and applied. It worked! The shoes were a little darker than previous but all one consistent color. The real problem was solved with minimal cost and minimal effort. The suede shoes are a good example of how considering why a "problem" exists may lead to an underlying issue and, in turn, shine a new light on additional opportunities for solutions.

Change the verb

When considering problem solutions try changing the action verb. Changing the verb may open the statement up to a broader interpretation, resulting in a greater array of solutions. For example, I woke one recent morning and found my way to the kitchen in search of my usual fried egg white omelet. Every morning of a good day I have a fried egg white omelet. I cracked the eggs, separated out the yolks, and put the whites in a pan. The pan went to the gas stove top. I turned the knob but was bewildered by the fact that no fire started. Then I saw it, a gas truck was parked in the alley behind my house. I spoke to the driver who informed me that a city worker had penetrated the gas line while digging. It would be hours before the gas could be restored. What was I to do? My fried egg whites were in jeopardy; my "good" day was at stake. I quickly looked around the room to see what other resources were available to fry my egg whites. I thought, "the coffee maker has a heating element." I could put the pan of egg whites on the coffee-maker. Unfortunately, the element did not get hot enough to fry the eggs. I looked around again. I spied a popcorn popper. I could use the bottom of the popper, put the eggs directly on the element and the eggs might fry. Success! The eggs did fry, the consistency was a little unusual and they did taste somewhat corny but they fried!

I was so excited about my creative problem solving skills. When my husband came home that evening I said, "Guess what I did today!" I eagerly told him of my fried egg dilemma and how I tried the coffee maker and the popcorn popper and ultimately was able to eat my fried eggs. He looked at me with a confused expression. Finally he spoke, "Why didn't you just use the microwave?"

What happened to my great plan? I was so focused on the idea of "frying" the eggs that I completely overlooked my real purpose which was to "heat" the eggs. If I had changed the action verb from "fry" to "heat" I would have immediately went to the microwave.

Two simple tools, 1) Ask "Why" and 2) Change the Action Verb can save much time and effort when problem solving.

Maybe when on your next problem solving mission you should also wear suede shoes while eating an egg white omelet?.. can't hurt.

This article may be freely distributed and reprinted as long as the author's information and web link are included at the bottom of the article.

Authored by:
Toni S. McNutt, Ph.D.
synapse decisions

Toni McNutt is a facilitator, trainer and consultant who helps her clients empower a more productive staff better able to achieve competitive innovation in a dynamic environment.

limousine Ackley .. Lockport Chicago limo O’Hare

In The News:

A virtual private network can help ensure your information remains security and your privacy remains intact. Kurt the CyberGuy explains.

Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.

Artificial intelligence-based cameras are giving air defense operators unprecedented capabilities in monitoring and protecting airspace.

Apple's iOS 18.1 Inactivity Reboot automatically reboots your iPhone if it hasn't been used or unlocked for more than three days, providing better data protection.

An inventor designed rooftop solar panels for a Tesla that draws solar energy while the car is parked, adding travel mileage without plugging in.

There are currently no laws governing what artificial intelligence can and cannot do with the information it gathers; here are 10 things to avoid telling AI chatbots to keep yourself safe.

A credit union with over 240,000 members recently revealed it was targeted by cybercriminals, resulting in a data breach that was part of a two-month attack by hackers.

Scammers have become skilled at creating convincing fake websites that can easily fool unsuspecting users. The CyberGuy offers tips to protect yourself.

Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.

CAPTCHAs, which are used by websites to confirm whether users are people or bots, are harmless, but hackers are using them to infect PCs with malware.

Hackers recently leaked personal information of about 500,000 Americans and stole patient medical records that included lab results and insurance details.

The holiday season sees a rise in mobile shopping scams. Tech expert Kurt “CyberGuy" Knutsson helps you learn how to stay safe.

Tech expert Kurt “CyberGuy" Knutsson says a VPN enhances online banking security by encrypting data and protecting privacy.

Beware of these six sneaky holiday scams. Tech expert Kurt “CyberGuy" Knutsson gives you tips to avoid falling victim.

Tech expert Kurt “CyberGuy" Knutsson reveals how to securely back up and factory reset your Android to protect your privacy and data.

Artificial intelligence is making life easier for cybercriminals, allowing them to create elaborate scams to trick people. Kurt the Cyberguy explains how to protect yourself.

Cut through all the digital clutter and delete multiple emails from your Android simultaneously. Kurt the CyberGuy explains how it's done.

Tips to prevent your holiday decorations from being stolen

Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.

Kurt "CyberGuy" Knutsson lays out the immediate steps you should take if your phone has been hacked and your personal information becomes vulnerable.

Fraudsters are sending people bogus invoices through PayPal as part of a sneaky scam that is going around; here's how to protect yourself from being fooled.

A former Colgate-Palmolive employee was shocked to discover $750,000 had been drained from her 401(k) account. "CyberGuy" offers tips on how to prevent identity theft.

Electric vehicle maker Harbinger recently showed its electric delivery truck can handle icy roads with agility and stability in winter.

To make the busiest time of year more manageable, here are some tricks for tracking your packages, taking quality family photos and curating the perfect Christmas playlist.

Kurt "CyberGuy" Knutsson explains how to keep your online Amazon gift purchases a secret from loved ones or friends this holiday season.

Whats Your REAL problem??

Team Building