Your Administration Team - Look After Them

In most organisations the administration/support team, although they can be acknowledged as being important to the business, they are treated as if they're not.

Day after day, week after week they are in the office, slogging away making sure the work gets done. Many of them are so conscientious they won't take time out and stay at their desks until the work is done. Not only are they integral to the running of any business, their income and the way they are treated may not always reflect the importance of their role.

Jenny's Story

Jenny has worked for her current employer, for the past three years and thoroughly enjoys her role as Personal Assistant to the General Manager. They have a great working relationship. Whenever she needs time off to attend her children's sports days and special events, it's never an issue. If she requires the occasional afternoon or morning off to deal with personal matters, all she has to do is ask. Because of this attitude with her employer, she does her utmost best in her work and never thinks twice about working overtime on the odd occasion. In fact she works twice as hard.

This is a totally different situation to Jenny's previous employer. Jenny had been working for another organisation where her boss was 'married to the job'. Although he had a wife and family, his behaviour didn't reflect this. He worked all hours of the day and night and couldn't understand why everyone else went home at 5.00 p.m. Although she did her utmost best to organise him and get the work done on time, he would always ask for tasks to be done just when she was getting ready to leave for the day.

On the many occasions when she worked back or took work home so that her boss would have what he wanted for the next morning,he never thanked her. He just assumed that's what she should do. He never considered her needs. She was a single parent and therefore had major responsibilities. She had a life too. Her boss on the other hand was fortunate to have a a wife who didn't work and took care of their personal life.

Prior to Jenny being in this role, there had been three other people who had worked in her position, and all three had lasted less than three months.

Jenny had enough, she left after 6 months and found her current position. It wasn't the money that was her main issue. It was the flexibility and appreciation. Although her boss was pleasant enough, he just didn't understand that there is more to working with someone than just paying their wages.

The Final Word

When employing staff make sure they are the right fit. If you're looking for someone who can be extremely flexible in their hours and can come in early and stay late, then make sure that person is in the right personal situation to do that.

Employing people is a skill in itself. Keeping them happy so that they will be an important part of your business is another story. As mentioned in prior newsletters, when you look after your people, they will look after you and your business.

About The Author

Lorraine specialises in working with businesspeople showing them how to dramatically boost their productivity, reduce the stress and the mess in their lives and have more time for enjoying their life. www.office-organiser.com.au, www.office-organiser.com.au

recurring cleaning service Wilmette ..
In The News:

Google's discontinued Nest thermostats still secretly upload home data to company servers despite losing smart features, raising serious privacy concerns.
New Android malware NGate steals NFC payment codes in real-time, allowing criminals to withdraw cash from ATMs without your card. Learn protection tips.
DoorDash confirms data breach exposing customer names, emails, addresses after social engineering attack. Learn how to protect yourself from scams.
Concerned about Google's AI scanning your Gmail? Learn how to disable Gemini features that access your emails, Drive files and Chat messages for privacy.
Google warns Android users about dangerous fake VPN apps hiding malware that steals passwords, banking details and personal data from phones and tablets.
Apple's digital passport feature lets iPhone users breeze through TSA checkpoints this holiday season using Digital ID technology at 250+ airports.
A new phishing scam targets family photos with fake "Cloud Storage Full" alerts. Criminals steal credit card information through fake sites. Learn protection tips.
South Korean scientists create ultra-thin fabric muscles that turn clothes into robotic assistants, lifting 33 pounds while weighing under half an ounce.
Archer Aviation has acquired Hawthorne Airport for $126M to launch an LA air taxi network ahead of the 2028 Olympics, featuring AI-powered eVTOL operations and next-gen aviation tech.
Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.
Fake AI apps disguised as "ChatGPT" and "DALLĀ·E" are flooding app stores with dangerous malware that steals data and monitors users without detection.
Fake buyers demand specific vehicle reports from unknown sites to steal credit card information from car sellers, but warning signs can help identify these scams before paying.
Android users can now manage apps across multiple devices more easily with Google Play Store's updated remote uninstall button in the latest update.
NASA's Perseverance rover discovers shiny metallic rock on Mars that could be a meteorite from an ancient asteroid, containing high levels of iron and nickel.
Holiday scams spike during Black Friday and Cyber Monday as criminals exploit your leaked personal data. Learn how to protect yourself from fake stores and phishing.
Commerce Department proposes TP-Link router ban over Chinese security risks. Learn how this potential prohibition could affect your home network and devices.
Hyundai AutoEver America suffered a data breach affecting 2,000 current and former employees, exposing names, Social Security numbers and driver's license information.
Washington court rules automated license plate reader images are public records, even when stored by vendors like Flock Safety, setting precedent for transparency.
Fake airline texts claiming flight cancellations are targeting travelers with convincing scams. Learn how cybercriminals steal personal data and credit card info.
Discover how iOS 26's new Adaptive Power feature automatically extends iPhone battery life by learning your usage patterns and adjusting performance intelligently.
New TikTok malware campaign tricks users into running PowerShell commands that download Aura Stealer, which steals credentials and authentication tokens.
Gaia Family offers fixed upfront pricing for IVF cycles with unlimited embryo transfers and financial protection, partnering with over 100 U.S. fertility clinics.
The Jetsons Act aims to position Pennsylvania as a leader in advanced air mobility by establishing regulations for hybrid ground-air vehicles.
Fake Geek Squad invoice emails are targeting users with convincing charges and urgent phone numbers to steal personal information and money.
Fox News Digital's artificial intelligence newsletter digs into a robot in Russia that faceplanted, George Clooney's alarm and OpenAI's rivalry with the New York Times.

Why People Dont Listen... and Some Fun Things You Can Do About It

It's frustrating when your co-workers, audience members, teenager or even... Read More

Whats Your REAL problem??

When was the last time you spent excessive time and... Read More

Getting Team Discussions Moving in The Right Direction

Group discussions are where much of the creative work of... Read More

Solitude Vs Teamwork!

Irrespective of any given situation, "Team Work Works!" It is... Read More

Why Is Teamwork Training Important?

"When teamwork kicks in, nobody can beat you." Don Shula,... Read More

Feedback For Learning Can Turn Your Team Into Winners

Feedback:Most experts agree both types; constructive and positive feedback are... Read More

The Team Process

We live in very progressive times, one only has to... Read More

Presenteeism - present in body absent in productivity

Presenteeism is alive and 'not well' in many businesses today.... Read More

Motivation - The Benefits of Spending Time with Your Team

Benefit 1 - You get to understand them betterAlmost everyone... Read More

Team Work - A Challenge of Character

Over the years there has been much ado about team... Read More

Checklist for High Performing Teams

Why do some teams perform well while others struggle? How... Read More

Secrets of Successful Teams

To be a success is not always to be a... Read More

Brainstorm

Ever lost for ideas while working in a group? One... Read More

Staying Informed Key For Your Team

We exist in such a rapidly-changing environment. Technology is moving... Read More

Feedback - How to Make it Effective

Let's look at the detail of giving feedback. Whether you... Read More

Working as a Winning Team

It's a great sunny day so it's time to get... Read More

How the P.R.I.D.E. Team Changed my Call Center

Several years ago I took an assignment as a Manager... Read More

How Does Personal Development Help in Business?

Teams run most businesses and teams work best if each... Read More

Constructive Group Dynamics: How to Go from the S.N.I.P.P.Y. Syndrome to a C.L.E.A.R. V.I.E.W.

If asked to look at your work calendar for the... Read More

Leadership, Genuine, Meaningful and Productive

One of the best lessons I have learned is the... Read More

Leading the Witness: How Asking Questions as a Trainer Can Limit Learning and Reduce Trust

"Asking questions can be a means of establishing authority, fulfilling... Read More

Resolving Workplace Conflict: 4 Ways to a Win-Win Solution

The effects of conflict in the workplace are widespread and... Read More

Business Innovation ? Group Creativity

Creativity can be defined as problem identification and idea generation... Read More

4 Tips for Keeping a Team Motivated

Companies often have incentives for reps, but sometimes that isn't... Read More

Listening Between the Lines

Have you seen the tee-shirt with the slogan, "Talk to... Read More

reliable maid service Morton Grove ..