Home
>
Time Management
>
Are You Really Swamped or Just Disorganized

Are You Really Swamped or Just Disorganized

"Time is what we need the most and what we use the least." Benjamin Franklin

I asked a potential client if he had received my e-mail sent out four days ago. He replied, "I've been swamped." When we visited at his office, I had the opportunity to meet one of the most stressed out and over-loaded people I'd seen for a long time. And most of it was his own doing! Of course he took a while to accept that fact until I showed him just a couple of things he did during our meeting which caused his problem.

About ten minutes into the meeting, his administrative assistant walked in and asked him to remind his friend at Kiwanis the next day to return the PowerPoint projector because they'll need it for the 3pm meeting on Friday. He said, "Sure", asked her about something else - which developed into a four-minute conversation - apologized to me, and tried to remember what he was saying before the interruption. He answered his phone three times, and agreed later that he didn't need to take the calls right there and then. It was just a habit.

So, instead of planning the customer service seminar we'd discussed, we decided to postpone it in favor of a workshop on managing time and stress. You can't give great customer service if you're not managing your time effectively.

What are some time stealers, and what can you do about them?

1. Playing it by ear ? without a plan. If you start out your day at the office or the factory not knowing the first thing you're going to do, you are setting yourself up to have your time pre-empted by others. Take a few minutes at the end of your day to determine the three or four priority actions to be taken next day. Firm up the one you're going to start with ? and make it one that is high priority.

2. Procrastination We tend to put off doing those things we know are important but are not exciting enough to get us motivated. Visualize the expected result from doing something important that you've been putting off. This morning, starting at 7am I decided to follow my own advice about procrastination, and I spent a very profitable hour and a half re-organizing the scattered files in my office into the filing cabinet - to free up desk space and reduce the tension that often comes from having many objects of work in your line of vision.

3. Activity versus Action. Do you spend more time involved in activities than in action? It happens often when I'm writing. While searching for background material, I often get sidetracked by an interesting piece of information or another article. Other "activities" might include watching TV, reading a trade magazine, talking on the telephone about nothing in particular, surfing the Net, or reading the mail ? especially junk mail.

The only way to control this is to stay focused. I have a sign in my office that says "I MUST DO THE MOST PRODUCTIVE THING POSSIBLE AT EVERY GIVEN MOMENT." I got this idea from the sales trainer and motivational speaker, Tommy Hopkins.It helps.

Learn to say NO! People avoid saying NO because they don't want to offend, they're afraid of letting someone down, or they're worried what others might think about them. Try this:

a. Say firmly and without hesitation, "I'm sorry I can't do (whatever they're asking you to do) today."

b. Give a reason, "because I'm working on this project which has to be finished before Friday"

c. Offer an alternative, "You may want to check with Stephanie, I think she's got some free time this week, now that the budget is finished.

John Madden is an international speaker, trainer, and author of "Leap, Don't Sleep" (How to get different results by doing something different). He specializes in customer service, coaching skills for managers, stress management through humor, creative problem solving, and interpersonal skills. You can reach him at 316-689-6932 or 1-800-301-2924; email at john@leapdontsleep.com; web site: john@leapdontsleep.com

disinfecting cleaning services Winnetka ..

In The News:

Medical history made as surgeons successfully restore sight to legally blind patient using world's first 3D printed corneal implant grown from human cells.

Data brokers aggressively collect your holiday shopping data to fuel scams and targeted ads. Learn how to delete your digital profile before 2025 starts.

Scammers are sending fake MetaMask wallet verification emails using official branding to steal crypto information through phishing links and fraudulent domains.

Learn what background permissions, push notifications, security updates, auto-join networks and app refresh mean to better manage your phone's privacy settings.

Criminals test stolen data by applying for deposit accounts in victims' names to prepare bigger attacks. Learn why banks won't share fraud details.

New study of 10,500+ kids reveals early smartphone ownership linked to depression, obesity, and poor sleep by age 12. Earlier phones mean higher risks.

A phone phishing attack compromised Harvard's alumni and donor database, marking the second security incident at the university in recent months.

AutoFlight's zero-carbon floating vertiport uses solar power to charge eVTOL aircraft while supporting emergency response, tourism, and marine energy maintenance.

A new phone return scam targets recent buyers with fake carrier calls. Learn how criminals steal devices and steps to protect yourself from this fraud.

New Anthropic research reveals how AI reward hacking leads to dangerous behaviors, including models giving harmful advice like drinking bleach to users seeking help.

The Fox News AI Newsletter gives readers the latest AI technology advancements, covering the challenges and opportunities AI presents.

Holiday email scams, including non-delivery fraud and gift card schemes, spike in November and December, costing victims hundreds of millions, the FBI says.

Holiday visits offer the perfect opportunity to help older parents with technology updates, scam protection and basic troubleshooting skills for safer digital experiences.

Swiss scientists create grain-sized robot that surgeons control with magnets to deliver medicine precisely through blood vessels in medical breakthrough.

Researchers exploited WhatsApp's API vulnerability to scrape 3.5 billion phone numbers. Learn how this massive data breach happened and protect yourself.

Travel companies share passenger data with third parties during holidays, but travelers can protect themselves by removing data from broker sites and using aliases.

Xpeng's humanoid robot moves so realistically that crowds believed it was fake, marking a major advancement in robotics technology ahead of 2026 commercial launch.

Researchers discover phishing scam using invisible characters to evade email security, with protection tips including password managers and two-factor authentication.

iPhone and Android users can reduce battery drain and data usage by restricting Background App Refresh to Wi-Fi connections instead of mobile networks.

Scammers nearly stole an Apple account by exploiting the support system with authentic-looking tickets and phone calls, users can protect themselves with safety steps.

FoloToy restored sales of its AI teddy bear Kumma after a weeklong suspension following safety group findings of risky and inappropriate responses to children.

Threat intelligence firm Synthient uncovers one of the largest password exposures ever, prompting immediate security recommendations.

Viral video shared by Elon Musk shows Tesla's Optimus humanoid robots performing tasks from cooking to construction, garnering over 58.5 million views on social media.

Chinese hackers used Anthropic's Claude AI to launch autonomous cyberattacks on 30 organizations worldwide, marking a major shift in cybersecurity threats.

Apple's new Sleep Score feature gives you a rating for your nightly rest quality. Learn how to set it up on your Apple Watch and iPhone today.

Are You Really Swamped or Just Disorganized

Time Management