Argh, where's the contact button?! Believe it or not, some websites just DON'T WANT any visitors (even customers) to CONTACT them. There's no email address, no contact form, no NOTHING!
What if a potential customer wants to BUY something from your website but have a few questions or doubts that he/she needs to ask you first? If you have a FAQ page, that's the first place he/she will definitely seek answers...but what if your FAQ page still can't provide the answers he/she seeks?
Don't care?! Not your problem?! Would rather prevent spam than going through all the trouble?!
If your website can't even provide even HANDLE the SIMPLEST form of communication, you will definitely lose lots of potential customers (even loyal customers) because simply can't contact you!
That's why the Contact Us button or link should be placed in a highly visible or accessible position. This is common sense. Who would feel SAFE to buy from a someone let alone a website that don't even provide the most BASIC form of customer support. What if the product they bought is defective or they're having some trouble accessing it?
If you're HIDING your website's email address purely because of spammers, especially from those email harvester software, you do NOT really need to REMOVE your email address from your web site. You can create and place a simple GIF image with your email address on it using the same background color as your web page.
Example 1:
To contact us, send us an email to:
If you don't want to use an image, you can separate your email address so that it doesn't look like an email address to email harvester softwares...
Example 2:
To contact us, send us an email to: sales at ebookok dot com
This approach is NOT recommended, because some visitors will actually send an email to sales at ebookok dot com without first changing it to sales@ebookok.com. Of course you can tell them to remove the at and replace it with @ and dot with "." before sending it.
Alternatively, you can create a web form that allows visitors to submit their questions to your email DIRECTLY from your website. You will need a little PERL programming knowledge for this, or you can simply hire someone else to write it for you!
If you do use web form as the ONLY way to contact you, make sure (1000 percent) that the script is WORKING properly! Make sure you've set the permission for the script, no errors, etc.
Note: When scripting in Perl, usually a simple MISSING ";" or "{", or "}" or "Permission Not Set" errors are the main reasons why your script is not functioning the way it should be! Always make sure your script is as BUG-FREE (not containing any errors) as possible!
When your visitors submitted their questions to your through your website, it's a good idea to display a friendly message like: Thanks for submitting a question, I will be in touch with you shortly!
This is a good practise and it is highly recommended because your visitors will know that your script works and their questions was indeed successfully submitted. Some websites don't even bother to add a simple message like: Your question was submitted.
They will just display a silly BLANK page or REDIRECT you back to their contact page or homepage...leaving you to wonder if your message was indeed submitted properly.
Always try to answer all emails ASAP and personally - within 24 hours. Customer service is IMPORTANT! Let them know that you care about them and they will be happy to do business with you! :-)
That's all for this article, have fun placing those contact link!
About The Author
Get fresh, weekly, up-to-date Internet Marketing Power Tips and Exclusive eBooks that will give you an unfair edge over your competitors here: sales@ebookok.com
Wood Dale Chicago prom limo .. Lockport Chicago limo O’HareHow many of the visitors to your web site take... Read More
Dear web site visitor.I can't tell you how glad I... Read More
QUESTION: We promote our web site in all our... Read More
Part one of this article is available at ... Read More
The title tags of your web pages are more important... Read More
Getting a customer is not easy.Getting a visitor to decide... Read More
1. Use .gifs rather than .jpgs. GIFs are smaller in... Read More
Why your site should be developed with CSS and semantic... Read More
Creating your own website is actually easy in today's world... Read More
There is no doubt that reprint articles can serve lots... Read More
Writing for your web site is not the same as... Read More
Clutter: Too much noise, too much text, and too little... Read More
1. Repackage your web site content in to different products... Read More
Setting up a survey on your site is extremely simple... Read More
It's been said again and again, when it comes to... Read More
Content is king. Without content your website is an empty... Read More
Are you using the best colors for your web site?... Read More
My site is working fine. The links work. Content is... Read More
Whether a business has just got off the ground or... Read More
An ongoing challenge for webmasters today is to provide fresh... Read More
Want to know what the worst thing to say on... Read More
This article gives free tips on how to find a... Read More
Creating your own website can be fun and easy, as... Read More
So you're on the computer, as usual. Your eyes are... Read More
Web usability is perhaps the most important factor in any... Read More
Antigo wedding limo ..Do you know why the majority of people use the... Read More
The icons in an application are the soul of the... Read More
Good websites stand out from the masses of boring, hard... Read More
Have you ever walked pass a shop that, for some... Read More
Since I'm a web designer, I have a tendency to... Read More
Color is one of the most important but least understood... Read More
QUESTION: We promote our web site in all our... Read More
I can't figure out people who have products or information... Read More
Almost everything is available on the web? products, services, e-books,... Read More
There are several graphic software packages available to help you... Read More
This is a very perfunctory look at the website code... Read More
The solution lies in creating a 'Database driven website', through... Read More
One of the most frequent questions I get asked about... Read More
Making your site accessible means making it available to be... Read More
Copyright 2005 Robert EvansSetting yourself up to earn a steady... Read More
Back to basics. Forget funky design, good copywriting is the... Read More
In this article I will give advice and tips of... Read More
When your company built its website, did you think about... Read More
Does your website make you any money? Does it SAVE... Read More
It has been said that the best online sales copy... Read More
Your web site should be-visitor friendly to navigatesearch engine friendly... Read More
Traffic to a site can be a blessing or a... Read More
When designing your website, remember to avoid useless and confusing... Read More
No matter what product or service you're promoting, unless you... Read More
We've all read the countless publications about effective web site... Read More
Web Design |