Customer service questionnaires can help your clients better understand their requirements. Your clients can benefit by:
* Focusing on immediate project requirements
* Increased awareness of budgeted time and finances
* Better understanding of project goals
* Setting priorities of essential project features
* Planning for project post-implementation phase
On the other hand, you as a service provider will have a clearer understanding of what your clients want. This will help you to suggest your clients the exact services they need.Here is a sample questionnaire that we have developed. We found that it is helpful to customers and can even improve your closing rate of sales by 20%.
1. Website objective:
(please describe in one sentence)
2. Among the following features, please rate 1-5 which ones you would want for your site.
(must have=5)
(good to have=4)
(not sure=3)
(maybe later=2)
(never want=1)
Content management system
Discussion board, forums
E-Commerce, shopping cart, catalog
Web logs, blogs
News management
Banner rotation, ad management
Calendar, events, planning
Link management, exchange, directory
Auction system
Chat
Mailing list, newsletter
Guestbooks
Image galleries
Polls, survey
Others
3. Who will manage content for your site?
Me and my staff only
Site visitors (comments/postings)
Both me/staff and visitors
4. How much are you willing to spend per month for server hosting?
Less than $30/month
$30-$100/month
More than $100/month
5. How many hours are you or your staff willing to spend learning to manage your site (how to add pages in the new system, how to moderate users, essential HTML tags, etc)?
___ hours total
6. How man hours per week are you/staff willing to spend for site management (adding content, updating site, managing users, etc)?
___ hours/week
7. When do you expect to launch your new site?
__/__/____(mm/dd/yy)
Sanjib Ahmad, Freelance Writer and Product Consultant for business.marc8.com - top 10 business best sellers. You are free to use this article in its entirety as long as you leave all links in place, do not modify the content, and include the resource box listed above.
executive chauffeured services Bradford .. Madison to Airport carWhen you publish a content site there are times when... Read More
Every online entrepreneur I talk to is asking the same... Read More
You've decided to create a website to market your products... Read More
A professional online reputation is essential to the flourishing of... Read More
RIVERSIDE, CA August 4, 2004 ?- "Historically, small business owners... Read More
Launching a new small business website is often a long... Read More
Understanding and using web analytics.In recent years, website marketers were... Read More
Often time I've browsed sites and seen the same thing... Read More
There's been widespread speculation about the new legislation being introduced... Read More
Just starting out, you can start with a simple informational... Read More
cPanel is a control panel for your website and allows... Read More
1. Choose a big enough font size. A size 12... Read More
Making a web site is easy. Making a good web... Read More
A website is lifeline of internet home business. In order... Read More
Server Side Includes (SSI) with ASP People often... Read More
An accessible Web site is easily approached, easily understood, and... Read More
"How do I improve web site sales figures?" The CEO... Read More
It's now easier than ever to take payments on the... Read More
Before you start building your site, ask yourself "WHY?". Why... Read More
Your ObjectiveYour small business needs an appealing and professional website... Read More
There are many different traffic analysis tools, ranging from simple... Read More
The DDA (Disability Discrimination Act) states that service providers must... Read More
Creating and maintaining an effective presence on the Web has... Read More
If you are like me you have wanted to build... Read More
Selecting the Perfect Domain NameThe first issue I have with... Read More
O'Hare Chicago prom limo ..A PHP Redirect automatically transfers a web user from one... Read More
1. The first page appears quickly.It's a good way to... Read More
So you've decided to start an online work at home... Read More
There are many elements that are key to successful web... Read More
The first step in setting up an online business...Starting an... Read More
There are many different traffic analysis tools, ranging from simple... Read More
"I have a small business with just a couple of... Read More
The art of turning website visitors into paying customers depends... Read More
A professional online reputation is essential to the flourishing of... Read More
"If you build it, they will come"; is an age... Read More
My life's greatest passion is a safari hobby. And what... Read More
Can you imagine the hypocrisy of spending thousands of dollars,... Read More
Does your website have a links/resources page?Do you exchange reciprocal... Read More
An automated accessibility tool is a piece of software which... Read More
When we review the sites of potential clients, there are... Read More
Project Safekids provides webmasters a valuable tool which could save... Read More
"Don't Sell the Steak, Sell the Sizzle."Have you heard of... Read More
When I started my company in 2002, I knew I... Read More
More and more businesses are recognizing the importance of content... Read More
Do you make your website just to entertain yourself or... Read More
In the big, wide online world there are millions of... Read More
I talk with so many people who have small businesses... Read More
You have permission to publish this article electronically, in print,... Read More
Creatively marketing your corporate site takes time in the set... Read More
A website is like an information flow, with you as... Read More
Web Development |