When you purchase a new item from a Yahoo! Store, you are asked if you'd like to provide feedback on the transaction. About two weeks after the initial purchase, an email from Yahoo! Stores shows up, asking you to provide feedback for the vendor. Whether your experience was good or bad, the opportunity is probably seized more often than not by customers.
Of course, I would bet that bad experiences are more likely to be posted than the good ones, but I'd bet the number is still substantial enough to affect the owner's website look and payment processes.
Does your website have a feedback form? Do you give your customers an opportunity to tell you how you did? Wouldn't those opinions help you shape your customer satisfaction and support foundations? I think so.
Your customer may have a great idea that would compliment your site, or a function that they would have liked (such as saving their information if they order often, so they don't have to fill in purchase forms over and over).
You can set up an automatic feedback email during the initial purchase, or you can send the customer a letter asking them to return to your site to provide information. Either way, this information can be valuable in making future visitors into customers!
Will Hanke is owner of Lighthouse Technologies, http://www.techlh.com a web design, programming and hosting company. He is also author of several software applications in use by companies across the US.
Wood Dale Chicago prom limo .. Lockport Chicago limo O’Hare1. Splash pagesMost of the time splash pages are uncalled... Read More
Fantastico is a 3rd-party cPanel add-on and can be purchased... Read More
You have seen those web pages where they have the... Read More
It's now easier than ever to take payments on the... Read More
In my previous life.....Actually, my previous JOB life, I was... Read More
I had a client say something to me the other... Read More
Design and layout can make your communication come alive and... Read More
Simply ensuring your website is accessible to screen reader users... Read More
Three way linking and concerns.For many years SEO experts were... Read More
Better Web Site ROIHow to increase your business profitability by... Read More
There is an ongoing debate about web copy. Some say... Read More
So you have a good idea for a business and... Read More
Mini Websites are the most powerful and cost effective solution... Read More
SiteSpinnerSiteSpinner is a user-friendly web site development tool that includes... Read More
When I set up my website I felt paypal was... Read More
Creating and maintaining an effective presence on the Web has... Read More
Dynamically Update Your Web Pages Via E-MailIf you can Send... Read More
Can you imagine the hypocrisy of spending thousands of dollars,... Read More
Directory Generator, a product from Armand Morin and Marc Quarles,... Read More
Many web developers today are starting to KISS their website,... Read More
Building a new website can be a lengthy task. From... Read More
First, using a lot of web graphics, flash, banners and... Read More
More and more non-profit organizations are developing websites to help... Read More
Webmaster tools are vital to becoming both efficient and effective... Read More
Most people know they need a website in order to... Read More
Antigo wedding limo ..Recently, a friend asked "What's the deal with those DIY... Read More
Dance is how you pamper your soul and satiate your... Read More
So you have a good idea for a business and... Read More
If you are looking for creating your online presence you... Read More
A website is the most versatile and cost-effective marketing tool... Read More
There are millions and millions of websites on the Internet.... Read More
Are you aware that 90% of the websites on the... Read More
Mini Websites are the most powerful and cost effective solution... Read More
If you are like me you have wanted to build... Read More
Whether you have your own business already, or are looking... Read More
Writing for the web is totally different to writing for... Read More
In about the Time it takes to Watch a Reality... Read More
You work hard to build traffic to your web page.... Read More
Often time I've browsed sites and seen the same thing... Read More
Most interactive websites nowadays require data to be presented dynamically... Read More
There's been widespread speculation about the new legislation being introduced... Read More
You want to give your site's visitors a way to... Read More
When you consider the billions of individuals and companies on... Read More
You've put up a website to promote a product or... Read More
Most interactive websites nowadays would require a user to log... Read More
Why do some sites succeed while the vast majority of... Read More
Succeeding with an eCommerce website is a dream for many... Read More
Webmasters deal with a myriad of complex design challenges every... Read More
Building a website and getting it online is easy. Driving... Read More
That's right. Your method, behavior and strategy you are now... Read More
Web Development |